How quickly will you ship my order?

Most items on our site are in stock and ship out of the warehouse within one business day. However some items are out of stock and may take up to 4 weeks for delivery.

Do you actually stock the items that are listed on your website?

Yes! We keep an inventory in stock and ready to ship.

Do you collect sales tax?

No, except for shipments to addresses in the state of Michigan, as required by law.

What is your company's privacy policy?

Our privacy policy : We will never sell or give your personal information to any other individual or company.

Is your site secure?

Yes. Discount Knives and Cutlery has security measures in place to protect the loss, misuse and alteration of the information under our control. Security of information in transit to and from our web site is encrypted using SSL encryption protocols. We store all user information in secure databases protected via a variety of access controls as well as using encryption of sensitive information.

Why do I need to enter my credit card number every time I place a new order on your website? Why doesn't your website remember who I am?

As a security measure, we do not store any personal or credit card information on our web server. This means that our repeat customers have to enter their personal information every time they place an order. The advantage of this policy is that your credit card number can never be stolen from our web server, because it simply isn't there. We know it's a bit inconvenient for our valued customers, but the privacy and security of all our customers is a top concern.